What is your return policy?
We strive to make sure every customer is completely satisfied with their new eyewear. Please know that we will work with you to make sure you are satisfied.
Do my new frames come with a warranty?
Absolutely! Most of our frames come with one free year of protection that kicks in as soon as you purchase. This 1 year frame warranty covers any physical damage to the frames. This plan doesn’t cover damage to lenses, lost, or stolen frames. Please see associate for additional details and exclusions.
What if I can’t see properly with my new glasses?
We believe that seeing better is living better, so we’re going to do everything we can to make it right! Please come see us in store, so that we can properly assess the issue.
Am I able to order non-prescription glasses online?
At this time, we are only able to process orders for prescription glasses.
Can I come and get my frames repaired?
We’re happy to assist with minor repairs like nose pad replacements, screws, and adjustments. Please come see us and we’ll be happy to help!
How do I clean my glasses?
From lens cleaner to mild soap and warm water, cleaning your glasses properly goes a long way in keeping them in tip-top shape!
How do I adjust my glasses?
Adjusting your glasses on your own can seem scary, but it isn’t! All you need is warm water and a little patience, and your glasses will be sitting pretty again in no time! We also offer free adjustments in-store.
Have More questions?
Call Us
Customer Service Hours
Monday - Friday
8AM - 5PM CST